1. Information we collect
We may collect account details, contact information, delivery addresses, order history, payment confirmation details, device information, browsing activity, support communications, wishlists, saved carts, review submissions, and fraud-prevention signals.
We do not intentionally collect sensitive personal information unless it is required to provide a requested service, comply with law, prevent fraud, or resolve a customer support matter.
2. How we use information
We use information to process orders, verify accounts, deliver products, personalize shopping, improve recommendations, prevent abuse, provide support, manage returns, communicate service updates, measure platform performance, and comply with legal obligations.
Marketing messages are sent only where permitted. Customers can opt out of promotional communications while still receiving transactional updates about orders, returns, account security, and policy changes.
3. Sharing with sellers and service providers
Shop Sphere 360 may share only the information needed to complete a transaction with verified sellers, logistics providers, payment processors, fraud-prevention partners, analytics providers, cloud infrastructure providers, and customer support tools.
Marketplace sellers must use customer information only to fulfill orders, manage returns, respond to support requests, or comply with marketplace policies and applicable law.
4. Security and retention
We use administrative, technical, and organizational safeguards designed to protect customer information from unauthorized access, misuse, loss, alteration, and disclosure. No online service can guarantee perfect security, but we continuously review and improve our safeguards.
Information is retained for as long as needed to provide services, comply with tax and legal requirements, resolve disputes, enforce agreements, prevent fraud, and maintain accurate business records.
5. Customer choices and rights
Customers may request access, correction, deletion, restriction, export, or objection to certain processing of their personal information, subject to identity verification, legal requirements, fraud-prevention needs, and marketplace record obligations.
Customers can manage cookies, marketing preferences, saved addresses, account details, and communication choices from account settings where available.
6. Cookies and tracking
We use cookies and similar technologies to keep customers signed in, remember preferences, protect accounts, measure site performance, personalize content, and improve advertising relevance. Browser settings may allow customers to block or delete cookies, but some marketplace features may stop working correctly.
7. Children's privacy
Shop Sphere 360 is designed for use by adults and customers old enough to make online purchases under applicable law. We do not knowingly create shopping accounts for children without appropriate consent where required.
8. Contact
For privacy requests or questions, customers may contact the Shop Sphere 360 privacy team through the account help center or customer support channels.